Refund / Cancellation Policy
Last updated: 15 August 2026
This policy covers BrandSocial subscription payments on brandsocial.in and in the BrandSocial apps (including Razorpay).
1. Digital service
BrandSocial is a digital subscription. There are no physical returns.
2. Cancellation window
You may request a refund within 7 days of payment for a new paid plan if you have not substantially used paid features (including custom AI generations).
3. Schedule
- Within 7 days, unused: refund minus 10% administrative / gateway cost.
- Within 7 days after custom AI or heavy use: consumed portion may be deducted.
- After 7 days: no refund for that billing period.
4. How to request
Email from your registered BrandSocial account, with payment ID and reason:
hello@brandsocial.in · support@brandsocial.in
BrandSocial, brandsocial.in
Registered office: Nextera Digital Private Limited, Plot No 171, 172, Dakshata Nagar, Karwadi, Hingoli, Maharashtra, 431513
hello@brandsocial.in · support@brandsocial.in
BrandSocial, brandsocial.in
Registered office: Nextera Digital Private Limited, Plot No 171, 172, Dakshata Nagar, Karwadi, Hingoli, Maharashtra, 431513
5. Timeline
Approved refunds go to the original Razorpay method within 5 to 7 business days of approval.
6. Chargebacks
Do not file a false “services not received” dispute after using BrandSocial. Fraudulent chargebacks will be contested.